We have recently completed an upgrade to our CMS application. This upgrade will provide you with enhanced capabilities and features to support your recovery. A new Participant User Guide is available to review in the “My Documents” section after logging in online.
Check-In times and process are unchanged. Remember, the IVR phone system is provided as a convenience and is intended as a secondary method of Check-In. Online Check-In remains the best method supported. If the IVR phone system is busy or unavailable at anytime, please Check-In online.
Participants are required to maintain a minimum account balance of $100. Maintaining this balance will enable you to quickly process your test details when you are selected to test and ensure no interruption in your compliance program. Insufficient funds are NOT a reason to miss a scheduled test.
Remember to keep your Profile on the system up-to-date. Any changes such as address, phone numbers, malpractice carrier or personal status should be updated online to ensure effective communication.
For assistance at anytime, please call 1.877.267.4304 and one of our customer support specialists will be glad to help you.