Remember, the IVR phone system is provided as a convenience and is intended as a secondary method of Check-In. Online Check-In remains the best method supported. If the IVR phone system is busy or unavailable at any time, please Check-In online.
Clients are encouraged to maintain a minimum account balance of $100. Maintaining this balance will enable you to quickly process your test details when you are selected to test and ensure no interruption in your compliance program. Insufficient funds are NOT a reason to miss a scheduled test.
Remember to keep your Profile on the system up-to-date. Any changes such as address, phone numbers, malpractice carrier or personal status should be updated online to ensure effective communication.
For assistance between 6:30 a.m. and 8:00 p.m. EST, Monday through Friday, please call 1.877.267.4304 and one of our customer support specialists will be glad to help you. A message can be left after our regular hours of operation, and will be returned the following day.
Interactive Voice Response System (IVR) – The telephone or IVR "check in" will be available for all clients between the hours of 5:00 a.m. to 4:59 p.m.
The on-line “check-in” is available to all between 5:00 a.m. to 4:59 p.m.
We are happy to announce that you now have the ability to access your W.H.P.S. monthly report forms through Affinity eHealth. The forms are located on the My Documents Page, and are easily downloaded for your use. Please contact us at 360-236-2880 if you have questions or need assistance.
To access the Worksite Monitor Evaluations, click here. Note you will need an access code to complete the report. If you need assistance call the case manager at 360-236-2880.